Privacy Policy
At Prosper Gold Loans, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
- Personal Information
We collect personal information that you provide to us when applying for a gold loan or using our services, including:
- Full name, date of birth, and gender
- Contact details (phone number, email address, residential address)
- Government-issued identification documents (Aadhaar, PAN, Passport, Voter ID, Driving License)
- Photographs for identity verification
- Bank account details for loan disbursal and repayment
- Employment and income information
- Gold ownership documents and valuation details
- Financial Information
To process your loan application, we collect:
- Credit history and credit scores from credit bureaus
- Existing loan details and financial obligations
- Transaction history related to your loan account
- Gold jewelry details including weight, purity, and photographs
- Automatically Collected Information
When you visit our website or mobile application, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
We use the collected information for the following purposes:
- Loan Processing: To evaluate, approve, and disburse gold loans
- Verification: To verify your identity and prevent fraud
- Communication: To send loan updates, payment reminders, and important notices
- Credit Assessment: To assess creditworthiness and determine loan eligibility
- Compliance: To comply with RBI regulations, KYC norms, and anti-money laundering requirements
- Service Improvement: To enhance our services and customer experience
- Marketing: To send promotional offers and product information (with your consent)
- Legal Obligations: To respond to legal processes and enforce our terms
We may share your information with the following third parties:
We share your credit information with CIBIL, Equifax, Experian, and CRIF High Mark to assess creditworthiness and report loan performance.
We disclose information to the Reserve Bank of India (RBI) and other government agencies as required by law or regulation.
We engage third-party service providers for gold valuation, document verification, SMS/email services, payment processing, and IT services. All service providers are contractually bound to maintain confidentiality.
We may disclose your information when required by law, court order, or government regulation, or to protect our rights and prevent fraud.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement robust security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Secure server infrastructure
- Regular security audits
- Firewall protection
- Access controls and authentication
- Employee training on data protection
- Confidentiality agreements
- Regular compliance reviews
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard practices to safeguard your data.
You have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can request correction of inaccurate or incomplete information.
You can request deletion of your personal information, subject to legal and regulatory retention requirements.
You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
Where we process your data based on consent, you can withdraw consent at any time.
or call our customer service at 1800-123-4567.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Provide personalized content and offers
- Analyze website traffic and performance
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for significant changes)
Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact:
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may escalate your concern to the appropriate regulatory authority.